WHAT IS YOUR RETURN POLICY?
RETURN POLICY
– DUE TO THE COST OF PROCESSING RETURNS, ALL ITEMS ON SALE ARE FINAL SALES.
– NO CASH OR CREDIT CARD RETURNS.
– YOU ARE REQUIRED TO INFORM US BEFORE YOU RETURN AN ITEM. AFTER THE ITEM IS SHIPPED, YOU MUST THEN FORWARD THE SHIPPING TRACKING NUMBER TO US BY EMAIL.
– AN EXCHANGE WILL BE HONORED WITHIN 7 DAYS FROM THE TIME YOU RECEIVED YOUR PACKAGE IF THE ITEM HAS NOT BEEN WORN OR DAMAGED IN ANY WAY.
– YOU WILL ONLY BE ALLOWED TO EXCHANGE THE SIZE OF THE SWIMSUIT.
– UNDER NO CIRCUMSTANCE WILL AN ITEM BE REFUNDABLE. IF AN ITEM IS OUT OF STOCK YOU WILL BE ISSUED A STORE CREDIT.
– ANY ORDER CANCELED AFTER PAYMENT WAS RECEIVED, BUT BEFORE SHIPPING IS SUBJECT TO A STORE CREDIT.
– PLEASE HANDLE SWIMWEAR WITH GREAT CARE WHEN TRYING THEM ON. ITEMS MUST BE RETURNED UNDAMAGED.
– THONGS ARE NOT RETURNABLE
RETURNED SWIMWEAR ITEMS MUST MEET THESE REQUIREMENTS:
– ITEMS MUST BE RETURNED WITHIN 7 BUSINESS DAYS OF CONFIRMED DELIVERY VIA U.S.P.S. OF YOUR ORDER.
***RETURN ADDRESS***
7972 PINES BLVD #245242
PEMBROKE PINES, FL 33024
IT IS IMPORTANT YOU INCLUDE THE “#” OR YOUR PACKAGE WILL BE RETURNED. UNFORTUNATELY THIS IS NOT IN OUR CONTROL.
– ITEMS MUST BE IN ORIGINAL PACKAGING, UNWORN CONDITION, FREE OF MAKE-UP STAINS, AND FREE OF ODOR.
– ITEMS MUST BE ACCOMPANIED BY RECEIPT, WITH THE ORIGINAL TAGS ATTACHED, AND HYGIENIC LINER IN PLACE.
– IN THE RARE CASE WHERE AN ITEM MAY BE SHIPPED WITH A HOLE OR MANUFACTURING DEFECT, AND WE DETERMINE UPON INSPECTION THAT THE HOLE OR DEFECT WAS OUR RESPONSIBILITY, THEN WE RESERVE THE RIGHT TO AUTHORIZE A REASONABLE REPAIR OF THAT HOLE OR DEFECT BY A THIRD PARTY SEAMSTRESS, AND THE BURDEN WILL BE ON THE CUSTOMER TO PROVIDE A REASONABLE AND ACCURATE RECEIPT OF THAT REPAIR IN ORDER TO BE ELIGIBLE FOR REIMBURSEMENT FOR THE REPAIR.
DO YOUR SWIMSUITS FIT TRUE TO SIZE?
SIZING IS BASED OFF OF MEASUREMENTS TAKEN FROM SURVEYS BY PREVIOUS CUSTOMERS, ALL OF WHOM FALL INTO SWIM’S SIZING CHART.
DOES YOUR SWIMWEAR RUN SMALL?
IF ANY STYLE RUNS SMALL, IT IS TYPICALLY STATED IN THE DESCRIPTION BOX.
IF I WANT TO EXCHANGE AN ITEM WHO PAYS FOR SHIPPING?
CUSTOMERS ARE RESPONSIBLE FOR SHIPPING COSTS.
DOES THE FABRIC STRETCH?
YES. THE FABRIC STRETCHES IN FOUR WAYS FOR A PERFECT FIT.
WHAT IF I AM INDECISIVE ABOUT THE SIZE TO PURCHASE?
WE RECOMMEND YOU ORDER THE LARGER SIZE IF YOU WERE TORN BETWEEN TWO SIZES.
I NEED A SMALL BUT I DON’T SEE MY SIZE.
WHEN YOU CLICK ON THE SIZES OR COLOR, ONLY THE ITEMS IN STOCK ARE DISPLAYED. IF YOU DO NOT SEE THE COLOR OR SIZE THAT YOU WANT, THIS MEANS THAT SIZE OR COLOR IS NO LONGER AVAILABLE.
I SEE THAT YOU ONLY HAVE PRIORITY RATE SHIPPING OF 5-6 DAYS AND INTERNATIONAL SHIPPING IS 7-11 BUSINESS DAYS. WHAT IF I NEED MY ITEMS SOONER?
PLEASE EMAIL US FOR FASTER SHIPPING OPTIONS.